Shipping policy

JUSTINTIME® Shipping Policy

Last updated: August 16, 2026

Where We Ship

JUSTINTIME® ships within the United States only, including Alaska, Hawaii, and Puerto Rico.

Processing and Production Time

Unless otherwise stated on the product page, JUSTINTIME® products are made to order. Every order goes through a production process before it is prepared for shipment. Orders are generally processed and prepared for shipment within 3–7 business days from the date of purchase.

Production time may be longer during new collection launches, promotional events, holidays, high-volume periods, or due to production-partner delays.

Production time is separate from carrier transit time. Your estimated delivery date is the sum of both.

Shipping Rates

Available shipping options and final costs are displayed at checkout based on your delivery address and the items in your order.

Free standard shipping is available on eligible orders of $70.00 or more.

Carrier Transit and Delivery Estimates

Once your order ships, carrier transit times vary by destination and are estimates only. Delivery dates are not guaranteed by JUSTINTIME® or the carrier.

Express shipping options, where available, apply to carrier transit time only and do not shorten production time. If you select express shipping, your order will still require the standard production period before it is handed to the carrier.

Tracking

Once your order ships, you will receive a shipping-confirmation email with tracking information where available. Tracking availability depends on the carrier assigned to your order.

Lost or Damaged Packages

Lost in transit: If your tracking information shows that a package has been lost in transit, please contact us at justintimecreativeos@gmail.com with your order number. We will help investigate and, where applicable, initiate a claim with the carrier on your behalf.

Delivered but missing: If tracking shows a package as delivered but you have not received it, we will review the situation individually. You may be asked to contact the carrier directly or, if theft is suspected, file a report with your local authorities.

Damaged in transit: If your order arrives damaged due to shipping, please contact us at justintimecreativeos@gmail.com within 30 days of the confirmed delivery date with photographs of the damage and your order number.

Address Accuracy

Please ensure your shipping address is correct at checkout. JUSTINTIME® is not responsible for orders shipped to an incorrect address supplied by the customer.

If you notice an address error after ordering, contact us immediately at justintimecreativeos@gmail.com. We will do our best to correct it before the order enters production or ships.

Contact

For shipping questions, contact us at justintimecreativeos@gmail.com. We will respond as soon as reasonably possible.