Refund policy

JUSTINTIME® Refund and Return Policy

Last updated: August 24, 2026

Thank you for shopping with JUSTINTIME®. We stand behind the quality of every piece we produce. Please read this policy carefully before purchasing.

30-Day Return Policy

Eligible products may be returned within 30 days of confirmed delivery.

To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition. Items must include any original tags or packaging that were included with the order.

To start a return, email justintimecreativeos@gmail.com with your order number and reason for the return. We will review your request and provide return instructions if the item is eligible.

Please do not send items back without first contacting us.

Return Shipping

For returns due to preference, sizing, or change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, misprinted, incorrect, or materially different from what was ordered, JUSTINTIME® will appropriately resolve the issue and may cover return shipping when necessary.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives with a manufacturing defect, printing error, shipping damage, incorrect item, or is materially different from what you ordered, contact us within 30 days of confirmed delivery at justintimecreativeos@gmail.com.

Please include:

• Your order number
• A clear description of the issue
• Photos showing the defect, damage, or discrepancy

We review these claims using the information and photo evidence provided. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Refunds

Once an eligible return has been received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or card issuer may require additional time to post the credit to your account.

Original shipping charges are non-refundable unless the return is the result of an error by JUSTINTIME® or an item arrived damaged, defective, misprinted, or incorrect.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or item, you may return an eligible product according to this policy and place a new order.

Order Cancellations

Cancellation requests may be submitted within 2 hours of placing an order by emailing justintimecreativeos@gmail.com with your order number.

Cancellation is not guaranteed. If production or fulfillment has already begun, the order may not be canceled or modified.

We recommend reviewing your order carefully before completing your purchase.

Non-Eligible Items

The following are not eligible for return or refund:

• Gift cards
• Items specifically marked as final sale at the time of purchase
• Items returned more than 30 days after confirmed delivery
• Items that have been worn, washed, altered, or used
• Items damaged due to customer misuse, improper care, or normal wear

Contact

For questions about returns, refunds, or your order, contact us at:

justintimecreativeos@gmail.com

We will respond as soon as reasonably possible.

JUSTINTIME® reserves the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date.